Privacy Policy

Effective Date: January 1, 2025

Veterinary Wellness Center of Surfside (“we,” “us,” or “our”) is committed to protecting the privacy of your information and the information of your pets. This Privacy Policy explains how we collect, use, and share information when you visit our website (the “Site”) or use our services.

Information We Collect:

We may collect several types of information, including:

  • Personal Information: This may include your name, address, phone number, email address, billing information, and other information you provide to us when you create an account, schedule an appointment, request information, or otherwise interact with us.
  • Pet Information: This includes information about your pet(s), such as their name, breed, age, medical history, vaccination records, and other health-related information.
  • Website Usage Information: When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We may use cookies, web beacons, and other tracking technologies to collect this information.
  • Communication Information: We may retain records of your communications with us, including emails, phone calls, and online chat conversations.

How We Use Your Information:

We may use your information for the following purposes:

  • Providing Services: To provide veterinary care to your pets, schedule appointments, manage medical records, process payments, and communicate with you about your pet’s care.
  • Improving Services: To analyze website usage, identify trends, and improve the functionality and user experience of our Site and services.
  • Communication: To contact you regarding appointments, reminders, health updates, promotions, and other information related to your pet’s care or our services (you may opt out of marketing communications at any time).
  • Legal Compliance: To comply with applicable laws and regulations.
  • Marketing (with consent): With your explicit consent, we may use your information to send you marketing materials about our services or special offers. You have the right to withdraw this consent at any time.

How We Share Your Information:

We may share your information with the following third parties:

  • Service Providers: We may share information with third-party service providers who assist us with services such as appointment scheduling, payment processing, data storage, and marketing. We ensure that these providers are contractually obligated to protect your information.
  • Veterinary Specialists: When necessary for the care of your pet, we may share information with veterinary specialists or other veterinary professionals involved in your pet’s treatment.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Your Choices:

  • Access and Correction: You have the right to access and correct your personal information. You can update your information by contacting us directly.
  • Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Cookies: You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Children’s Privacy:

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at: contact@surfsideflvet.com